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Frequently Asked Questions
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2. Where can I find your products? 4. Can you send me a paper swatch book? 7. Where can I order Quad Point Pens? 8. Where can I order refills for Quad Point Pens? 9. What should I do with a broken pen? 10. Where can I get this origami design? 11. Where can I get products shown on the Carol Duvall show? 12. Where can I get spare parts for my LIHIT Auto Punch? 13. Do you have books on art subjects? Our Address is: Our business hours are: 7:30am to 5:00pm
(PST). You can reach us at our consumer help line at 1-650-737-8888. After
hours, please leave a message and we will get back to you at our earliest
opportunity. 2. Where can I find your products? We sell our products to many different retailers around the country and to an increasing number of stores around the world. For the location of the retailer nearest you, please e-mail us with your name, address - including zip code - and phone number. Don't forget to give us your return e-mail address so that we can respond via e-mail. Our direct e-mail address is customerservice@yasutomo.com. We will search our database for the best source nearest
you. If a good source can not be found, we will e-mail you alternative
instructions for placing orders. Many, but not all of our products are shown on our web site at www.yasutomo.com. If this is not helpful and you still wish to order a catalog, you can purchase one by phoning us at 1-650-737-8888. Our catalogs cost $10. If you are a retailer interested in selling our products at your store, e-mail us with your store's name, address, phone number, and point of contact and we will pass on the information to our sales representative in your area. 4. Can you send me a paper swatch book? Many, but not all of our products are shown on our web site at www.yasutomo.com. If this is not helpful and you still wish to order a swatch book, you can purchase one by phoning us at 1-650-737-8888. Our swatch books cost $10. If you are a retailer interested in selling our products at your store, e-mail us with your store's name, address, phone number, and point of contact and we will pass on the information to our sales representative in your area. We are not set up to take orders online. If you can not find our products near you, please contact customer service at 650-737-8888
If you are a retailer interested in selling our products at your store, e-mail us with your store's name, address, phone number, and point of contact and we will pass on the information to our sales representative in your area. 7. Where can I order Quad Point Pens? Our popular Quad Point Pens can be purchased at Franklin Covey stores nationwide. For the store location nearest you, go to www.FranklinCovey.com. Our Quad Point Pens can also be purchased through Daytimers, Inc. If neither of these meet your needs, e-mail us with your information, and we'll search for another source near you. 8. Where can I order refills for Quad Point Pens? Most of our refills can be purchased
at Franklin Covey stores nationwide. For the store location nearest you,
go to FranklinCovey.com. If
they can not meet your need, send us your name and address (and a fax
number if you have one) and we will send you a Yasutomo Refill Order form. 9. What should I do with a broken pen? We do offer free pen repair as per our warranty. If you wrap up your pen in bubble wrap and send it to us, we will repair the pen and send it back. There is a charge for shipping and handling of $4.00. Please, do not send the box with the pen - the simple addition of the box increases the shipping charge dramatically. Usual turn around time is 10 business days. Please send the pen to the address listed below. YASUTOMO & CO. We do not sell or send spare parts. We cannot guarantee that spare parts will work if they are not installed by our repair personnel. If you need a replacement pen cap, please e-mail us with the following information: Name, Address, Phone Number, and Type of Pen Cap (if you don't know the specific make of your pen, i.e. TP1922, etc.… Please include a description of the pen barrel. The pen cap usually matches the pen barrel). The first replacement cap per pen is free. Each pen cap after that is $2.50. 10. Where can I get your origami designs? Folded projects shown on Fold'ems packages were taken from the following: BOXES: Origami Boxes by Tomoko Fuse CHAIN OF CRANES, TULIPS IN VASE: Paper Creations, Gay Merrill Gross COW: Our package item number 4305, Yasutomo Fold'ems LILY: Yasutomo item number OB2 book CUBE: Unit Origami, Tomoko Fuse ALL OTHERS: Taken from Yasutomo Fold'ems/Origami package instructions. We did not create all the designs
and therefore do not have the right to reprint all of them. 11.
Where can I get products shown on the Carol Duvall show and DIY Network? On the West Coast - Impressions Art Essentials
Future additions to this list of retailers
will be posted to our web site. You may also access the complete instructions
for paper projects at the web site if you are stuck on any part of the
project. 12. Where can I get spare parts for my LIHIT Auto Punch? We carry an assortment of replacement parts and drill bits for the LIHIT Auto Punch model 2001/AA-SIX. These parts can be ordered directly from us at 1-800-262-6454. 13. Do you have books on art subjects? We have four books on art subjects. We have the Sumi-E Painting Book (NS2) and we have two books on origami. One is for everyone, (OB2) and one for kids (ON400B). A paper crafting book entitled “Mingei Crafts, Japanese Folk Art” (PPB1) is available and distributed nationally along with our other books. We also have three Mizuhiki instruction booklets (MZB1, MZB2 and MZB3) all available at our online store as well as retailers and online retailers. |