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Our Address is:
YASUTOMO & COMPANY
490 Eccles Avenue
SOUTH SAN FRANCISCO, CA
94080
Our business hours are: 8:30am to 5:00pm (PST). You can reach us at our consumer help line at 1-650-737-8888. After hours, please leave a message and we will get back to you at our earliest opportunity. We sell our products to many different retailers around the country and to an increasing number of stores around the world. For the location of the retailer nearest you, please e-mail us with your name, address - including zip code - and phone number. Don't forget to give us your return e-mail address so that we can respond via e-mail. Our direct e-mail address is
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. We will search our database for the best source nearest you. If a good source can not be found, we will e-mail you alternative instructions for placing orders. Many, but not all of our products are shown on our web site at www.yasutomo.com. If this is not helpful and you still wish to order a catalog, you can purchase one by phoning us at 1-650-737-8888. Our catalogs cost $10. If you are a retailer interested in selling our products at your store, e-mail us with your store's name, address, phone number, and point of contact and we will pass on the information to our sales representative in your area. If you wish to order a swatch book, you can purchase one by phoning us at 1-650-737-8888. Our swatch books cost $10. If you are a retailer interested in selling our products at your store, e-mail us with your store's name, address, phone number, and point of contact and we will pass on the information to our sales representative in your area. All of our products are now available online through Shopatron in partnership with our retailers. To order online, click on the red "shop online" link on our home page and it will direct you to our online store. If you are a retailer interested in selling our products at your store, e-mail us with your store's name, address, phone number, and point of contact and we will pass on the information to our sales representative in your area. Our popular Quad Point Pens can be purchased at our online store. You can also e-mail us with your information, and we'll search for another source near you. Our refills can be purchased at our online store. If you would like to order directly, please email or call us and provide a fax number (if you have one) and we will send you a Yasutomo Refill Order form. We do offer free pen repair as per our warranty. If you wrap up your pen in bubble wrap and send it to us, we will repair the pen and send it back. There is a charge for shipping and handling of $5.00. Please, do not send the box with the pen - the simple addition of the box increases the shipping charge dramatically. Usual turn around time is 10 business days. Please send the pen to the address listed below. YASUTOMO & CO.ATTN: REPAIR DEPT 490 ECCLES AVE SOUTH SAN FRANCISCO, CA 94080 We do not sell or send spare parts. We cannot guarantee that spare parts will work if they are not installed by our repair personnel. If you need a replacement pen cap, please e-mail us with the following information: Name, Address, Phone Number, and Type of Pen Cap (if you don't know the specific make of your pen, i.e. TP1922, etc.… Please include a description of the pen barrel. The pen cap usually matches the pen barrel). The first replacement cap per pen is free. Each pen cap after that is $2.50. Folded projects shown on Fold'ems packages were taken from the following:
BOXES: Origami Boxes by Tomoko Fuse
CHAIN OF CRANES, TULIPS IN VASE: Paper Creations, Gay Merrill Gross
COW: Our package item number 4305, Yasutomo Fold'ems
LILY: Yasutomo item number OB2 book
CUBE: Unit Origami, Tomoko Fuse
ALL OTHERS: Taken from Yasutomo Fold'ems/Origami package instructions.
We did not create all the designs and therefore do not have the right to reprint all of them. We carry an assortment of replacement parts and drill bits for the LIHIT Auto Punch model 2001/AA-SIX. These parts can be ordered directly from us at 1-800-262-6454. We have four books on art subjects. We have the Sumi-E Painting Book (NS2) and we have two books on origami. One is for everyone, (OB2) and one for kids (ON400B). A paper crafting book entitled “Mingei Crafts, Japanese Folk Art” (PPB1) is available and distributed nationally along with our other books. We also have three Mizuhiki instruction booklets (MZB1, MZB2 and MZB3) all available at our online store as well as retailers and online retailers. |
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Last Updated on Tuesday, 01 September 2009 10:37 |
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© 2009 Yasutomo and Company